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The Geek Squad Guide to Solving Any Computer Glitch, by Robert Stephens

Ebook Download The Geek Squad Guide to Solving Any Computer Glitch, by Robert Stephens

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Amazon.com Review

The scenario: Your computer is acting "funny," so you load it in your car and take it to the "shop." One month later you pay a hefty $350 to replace what you read on the bill as, "lots of techno jargon and funky parts." To help you overcome this kind of situation and correct what may be easily solvable problems and learn how to fix things cheap, the Geek Squad, a.k.a. Robert Stephens and Dale Burg, soar to the rescue in The Geek Squad Guide to Solving Any Computer Glitch. The tips and advice in this book (developed after helping thousands of real customers) include how to diagnose your computer in advance of getting pricey consulting and repair services. The authors help you get to know your computer and all of its component parts so that you'll feel comfortable explaining to a technical expert exactly what's ailing your machine and at the same time save your data--and a chunk of change. One of the more clever "Action Jackson" tricks the squad advises is to slip a $20 spot (yes, just as you might do with a host at your favorite overcrowded restaurant) to a computer techie. For example, stop by Radio Shack and see if they'll replace your computer battery to combat a clock-battery problem. (The trick: fork out $20 to save $100 in tech-shop repair fees.) Another tip: offer the kid from the computer store $20 to copy your printer software on a disk (when faced with having to reinstall your printer driver and printer software without the software on hand). For new users, this book is a good introduction--with light humor and hand-holding--to maintaining, diagnosing, and quick-fixing your machines, both Macs and PCs. If you've taken the plunge into a Linux OS, however, you'll find no superhero help here; you may also be annoyed by the computer poetry inserted throughout--although it does serve as a nice break from fiddling with file organization and diagnostic checks. For more heavy-duty technical guidance that's several steps up from basic hardware troubleshooting and maintenance, try Upgrading and Repairing PCs, The Unofficial Guide to PCs, or the MacWorld Mac Upgrade and Repair Bible --Brooke Gilbert

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From Library Journal

Technophobes and lovers of droll works of the highest order will find themselves immediately drawn to this irreverent manual, written specifically for people who unabashedly hate to read manuals. Stephens, founder of the Geek Squad, a Minneapolis computer service company, sums it all up in the book's sassy introduction: "At that horrible moment when you flip the switch or press a key and your trusty computer companion ignores your commandAor rolls over and plays deadAthis book should help you get it up and, if not quite running, at least limping toward helpAwithout making you resort to a manual." Stephens and company take on a variety of pesky scenarios, including "Terrors of the Tape Drive," "Making the Modem Mind You," "Video Vagaries," and "The Stubborn RAM," and if that isn't enough, treat readers to an equally glib set of appendixes covering everything from Y2K issues to hardware conflicts. This book should have no trouble finding a warm spot on the shelves of all collections.AGeoff Rotunno, Valley Voice Newspaper, Goleta, CA Copyright 1999 Reed Business Information, Inc.

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Product details

Paperback: 224 pages

Publisher: Touchstone; English Language edition (September 8, 1999)

Language: English

ISBN-10: 0684843439

ISBN-13: 978-0684843438

Product Dimensions:

7.4 x 0.5 x 9.2 inches

Shipping Weight: 1 pounds (View shipping rates and policies)

Average Customer Review:

2.7 out of 5 stars

9 customer reviews

Amazon Best Sellers Rank:

#789,476 in Books (See Top 100 in Books)

This book is uninteresting and insulting to intelligence. The inside is as cartoony as the outside. Don't think that this is a basic "you, meet the computer" book. Its just a nice play with your head title with little substance "reference" book.

Good

This book is for the Fair Weather Mechanic type, that is, the sort who can but usually doesn't change his or her own oil and who is reluctant to take the car to the a mechanic for a problem that is "probably" minor. YOU could fix it yourself if you just knew a little more about auto mechanics, or PCs or whatever. So, get a book! In other words, this is a good primer, the equivalent to a glove box auto care guide, suitable for the semi-mechanically inclined, competent and confident to do basic trouble-shooting for herself. But THAT'S ALL. Take even a "simple" problem like "read-write" errors when trying to save to a perfectly fine floppy. Covered? Maybe, but I may never know because the index is also very basic. BIGGEST TICK: IF I had seen this book before buying it, I would have put it back down, hard. What right have Stephens et al to waste pages and therefore my money on poetry -- and lamentably lame poetry at that? What sort of deal did they cut with this Martha Rose Reeves? I shudder to think and will wax prosaically no longer. Good bye Geek Squad.

In my dealings with the Geek Squad, I've found them quite incompetent. I won't go into the my main story because it's so darn long. But, they're awful. If you need to take your PC somewhere, please take it anywhere BUT to the Geek Squad.About the book. The book is full of very basic, but useful information for the novice computer user. Honestly, I think you'd be better off with a PC Repair for Dummies book or something.If you think about it. Would the Geek Squad rather you buy the book ($15), or bring your PC to them (min. $120, but probably more)? They'd probably prefer BOTH. However, they don't want to provide enough info in the book to keep you from visiting them and giving them more money.To sum it up. The book is okay, very basic, but I think you'd be better off with a "For Dummies" book.

I found this book excellent for the novice computer geek. The book explains the possible senarios and then tells you various ways to fix it.The book covers everything from Monitors to Hard Drives and is multi platform. (PC and MAC)

Buy a real book or take a class...this is worse than Dummies.I was also a Mpls resident when they started. Not too bad of service. They actually were of some help. However now,great Geeks...gruesomecall center.The first job for them was easy; set up my Wi-Fi encryption in a high signal area halfway between the Pentagon and Spook Hill. Everybody in this condo is running something industrial strength but they set it up ok.Today, however, was a disaster. I had called them two weeks ago to see if they could drop the hard disk from my old desktop into my new small form factor. Gave them the chipset info. After checking with a supervisior, the phone center voice said, no problem.After spending two weeks scanning documents, the Geek arrives today to tell me that the transplant is impossible. Yes, I know that I could migrate but that does not keep me from having to buy Office all over again. And I wanted to use this 160 gig drive in my new machine for as I edit a lot of video. I do not want to have to load all my drivers and software over again.The call center is staffed by a bunch of script reading fools who will smile and say anything. Supervisor...forget it. She just refers you to Best Buy's call center who will "make a note of it" and refuse to give you the phone number for the legal department. No more Geek Squad for me. Too many lies even if the Geeks themselves are ok.Avoid having any dealings with this company or any Geek Squad products and you will lead a happier life.

Okay, how can this book be useful when, if you take your computer to the Geek Squad, they're likely to break it? I took them a working laptop, with a couple minor things that needed to be fixed. Now, they've taken my hard-drive, and won't give it back. I keep calling everyone involved, but am seriously considering a criminal complaint.

I find that I waste my money on this book. Too simple for real problems. Is this just a silly way of finding something to do besides fix easy computer problems for nieve users? This is not what I bought this book for. I would like my money back!

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